English Français Español Deutsch Italiano Português 日本語 Русский Nederlands العربية Norsk Dansk Svenska 한국어 Suomi עברית Türkçe Polski Čeština Ελληνικά Hrvatski Română Magyar
0 TAG TAGE TAGE 01:01:02

TEXT_MINIINTHEBOX_WORLDWIDE

Währung wählen: $ USD

Knowledgebase

 Suchen Sie Ihre Frage?

  

How do I contact Customer Service about my order?



Customer Service Support

My Orders is LightInTheBox.com’s convenient process for communicating with you about each order placed with us.

Once you’re logged in, the Order Details page is your platform for contacting Customer Service via the help links found throughout the page. Read on to learn how:



Step 1

Sign in to My Orders and find the order number you need to contact us about.

Open the Order Details page by clicking on either the Order Number or View Details (both circled in red).



 

Change shipping address

If you decide you want to send your item to a different address or you entered it incorrectly, you can use this help link to request a change of shipping address up until the order ships.

Back to Top ▲



Resolve a payment issue

If you’ve paid for an item but haven’t received confirmation, or have any other issue with a payment, use this help link to contact Customer Service.

Back to Top ▲



Ask about customs duties

If you have concerns regarding customs duties or other related issues, this help link will appear after you’ve paid for your item but before it has shipped.

Back to Top ▲



Returns & Replace

In case you need to return an item for any reason, a help link allowing you to request a return will appear once your order has shipped.

Back to Top ▲



Check your order progress

If, for some reason, there is a delay in shipping your package and it isn’t sent out by the estimated shipping date, this help link will allow you to contact us and find out more about the status of your order and when it will ship.

Back to Top ▲



Track my package

This help link will appear if there is a delay in receiving your package. It will allow you to contact Customer Service and ask for any updates on where your package is and when you can expect to receive it.

Back to Top ▲



Cancel this order

If you must cancel an order for any reason, use the help link that appears at the bottom of the Order Details page any time before your order ships.

Back to Top ▲



Trete unser Online-Community bei

Unternehmen
Über uns
Jobs
Wegweiser
NewsInTheBox
Kundenservice
Kontakt
Ihre Bestellungen verfolgen
Hilfe und Knowledgebase
Zahlung & Versand
Zahlungsarten
Versandanleitung
Unsere Lieferregionen
Lieferzeit kalkulieren
Unternehmensrichtlinien
Rückgaberecht
Datenschutz
AGB
Business zu Business
Partnerprogramm
Werden Sie ein Verkäufer
寻求供应商
visa, master card, maestro, carte bluepaypalpaypal verifieddhl ups ems
ATest