Mini in the box has great customer care, my tweezers came defective and wouldn't light up after replacing the batteries they came with even. They asked if I would like to reship in same time frame or refund. I choose refund as the tips of these tweezers are really poor quality and will not grab at all, no good for sliver removal or to grab a hair, etc. I received a refund quickly and they treated me nicely and apologized it came defective. I love
Mini in the box and will continue to shop here very often. They have high quality items, not just this specific pair of tweezers I received. I have gotten one other pair of tweezers from them and those ROCK! They are the best. Maybe I just got a bad pair? I don't know 100%, but for me I would recommend a different item from mini in the box than these. See what others experiences with this item are?