Product arrived broken, I took pictures and let MitB know. Within 24 hours I got a response confirming that I'd be getting a second one without needing to return the faulty first one. I've come to expect nothing less from MitB, which is a compliment to them.
Having had these before, I can say they're handy and usually catch the eyes of others (which is a fun little bonus), just be a little careful with the 'lid' that opens so you can put more cigarettes in - it's not always centered right, might take a bit of bending in place to open and close smoothly.
:Edit: The re-ship arrived, the second one worked just fine and even felt a little sturdier (probably because it wasn't bent out of place). Changed to five stars.