How can I cancel my order?

The majority of our products can be cancelled up until they are shipped for a full refund. If your order status is Draft or Pending, you can easily delete your order yourself. If your order status is Processing, you can submit a ticket to cancel your order. Once an order has been shipped, it can no longer be cancelled.

To delete your order (Order Status: Draft or Pending)

1. Sign into your account and click on My Orders.
2. Click on the order number that you would like to cancel.
3. Click on "Delete this order" and confirm that you want to delete it.

To cancel your order (Order Status: Processing)

1. Sign into your account and click on My Orders.
2. Click on the order number that you would like to cancel.
3. Click on the link at the bottom of the Order Details page to cancel your order.
Note: Since only orders that have not shipped can be cancelled, once your order has been shipped, this link will no longer appear.