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Customers have the flexibility to make changes to any order they’ve placed up until the time it ships through our convenient online order management system.
In My Orders, you can easily find each order you've placed and its current status. On your order details page, various help options will be available based on your order status.
Please see the table below to learn what options are available to you at each stage of your order.
| My Order Status Is: | That means: | Right Now I Can: |
| Draft | On your last visit, you attempted to check out, but failed to complete your order. For your convenience, we've saved it as a draft order that you can easily complete on your next visit. | Complete payment Change your order |
| Pending | Your order has been placed successfully, but we are still in the process of confirming payment details. You must submit a payment in order for us to process and ship your order. Confirming Western Union and wire transfer payments may take additional time. | Check order progress Request product support Resolve a payment issue Cancel this order |
| Payment Received | We’ve received your payment and are beginning verification to ensure payment security. | Check order progress Request product support Resolve a payment issue Cancel this order Request a change of shipping address |
| Verifying Payment | We received your payment and will confirm it in approximately 1 working day. Your order will then continue processing according to our standard procedure. | |
| Payment Confirmed | Your payment has just been confirmed and we will begin processing your order immediately. | |
| Processing | Processing time is the time it takes to get your order ready to leave our warehouses. This includes preparing your items, performing quality checks, and packing for shipment. Items marked "Ships in 24hrs": Processing time is guaranteed to be shorter than 24 hours. All other products: Typical Processing Time is 1 - 5 business days. |
Check order progress Request a change of shipping address Resolve a payment issue Inquire about tariffs Cancel this order |
| All Shipped | Everything in your order has been packaged and sent to the shipping address you provided. | Resolve a payment issue Request a return or refund Report missing or wrong products Inquire about tariffs Request product support |
| Canceled | This order has been canceled. | Resolve a payment issue (for refunds) |
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