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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • 6800mah?

    I'm wondering what you have to say about the fact that several of the user comments indicate that the capacity of this device is much lower than the 6800mah that is said in the description. Is that so? And if so, what is the real mah or how many times can I for instance really fully charge an iPhone 4s with it? I'm only looking at it because of its capacity so it's quite a crucial question for me.

    By Jessica Jun 07, 2015

    Please be informed that its capacity is 6800 mAh.
    But due to the loss during the recharge cycles, the real capacity is lower than that when the factory.
    We will appreciate your understanding in this matter.

    Theoretically power bank can charge your iPhone 4S (1420mAh) 3-4 times after it is fully charged.
    Please feel free to ask if you have further questions.

    By Vivien Jun 07, 2015 Was this answer helpful? (1) (0)

  • Will this Power Bank work on HTC cell phones?

    Will it charge HTC phones???????

    By Nicki Jan 14, 2015

    Yes, it is universal and it works on HTC cellphones.
    Hope you enjoy shopping here with us.

    By Bo Jan 14, 2015 Was this answer helpful? (0) (0)

  • I cannot find an option to do expedited shipping, can I do it?

    I need it before the 30 March and I wanted to ensure it got here in time so I was looking for the expedited shipping option when I went to check out and there was no option to upgrade.

    By Adam Mar 15, 2014

    If your order exceeds US$35, you could enjoy free expedited shipping. But if it's under US$35, no expedited shipping available.
    Thank you for shopping with us.

    By Dale Mar 16, 2014 Was this answer helpful? (0) (0)

  • Package content

    Hello
    Could you please tell me which cables/adapters are included in the package?

    Thanks in advance =)

    By Sarah Mar 12, 2014

    This item comes with all accessories shown in the 8th picture. Hope you enjoy shopping here with us.

    By Dale Mar 12, 2014 Was this answer helpful? (1) (0)

  • how do you charge this power bank up,and does it charge i phone 4?

    how do you charge the power bank,and does it charge i phone 4

    By mike Jan 21, 2014

    You can charge this power bank by USB cable.
    It works with iPhone 4 via the original Apple cable.
    Hope you enjoy shopping here with us.

    By Dale Jan 21, 2014 Was this answer helpful? (1) (0)

  • Is this compile with BlackBerry Z10 ??

    Is this compile with BlackBerry Z10 ??

    By Cha Dec 18, 2013

    Yes, you can use it to charge your BlackBerry Z10. Thank you for shopping with us:)

    By Dale Dec 18, 2013 Was this answer helpful? (0) (0)

  • can this fully charge my iPad2?

    if not, can this fully charge my iPhone5

    By Ryan Aug 14, 2013

    It can charge your devices. But charging percentage depends on the battery capacity.
    Thank you for shopping with us:)

    By Dale Aug 14, 2013 Was this answer helpful? (0) (3)

  • how do i know when the EXTERNAL BATTERY is finished charging

    please give me the most detailed answer as possible, im not sure i quite understand this.

    By Ryan Aug 14, 2013

    This external battery can be fully charged after 4-5 hours. Thank you for shopping with us:)

    By Dale Aug 14, 2013 Was this answer helpful? (0) (4)

  • Garantía

    Hola, me gustaría saber si tiene alguna garantía por si se estropea

    By Cristina Nov 28, 2014

    If there is any quality problem we can arrange refund or replacement for you.
    Please check return policy at http://www.lightinthebox.com/index.php?main_page=return_policy
    Hope you enjoy shopping here with us.

    By Bo Dec 01, 2014 Was this answer helpful? (0) (0)

  • Cable

    Bonjour j'ai perdu le câble pour charger la batterie. Pouvez vous me dire quel câble faut-il que j'achète ? merci

    By Gabriel Nov 04, 2014

    As long as the connection inferface is compatible, you can use any USB cable to charge it.
    Thank you for shopping with us.

    By Haley Nov 04, 2014 Was this answer helpful? (0) (0)

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