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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Why does it say free shipping, but then adds shipping at checkout?

    I understand expedited shipping requires a $40.00 purchase, but it says free shipping in the description.

    By Nancy Oct 22, 2015

    Reply(2)

    Please input your reply.

    I am still confused it does not offer me an option for Super Saver shipping. It simple informs that my order has been divided into 2 separate orders because of the warehouse. Again they ALL had FREE SHIPPING under each product, however I am being charged more than double the cost of the products I am ordering. I have no problem waiting for my order, but that is not an option for my entire order.

    By Nz Nov 30, 2015 Was this answer helpful? (0) (1)

    This item is available for free shipping service.
    Please kindly note that it is free for Super Saver (10 - 20 business days) shipping. If you would like it to select other types of paid shipping methods, additional fees will be required.
    Please check if "super saver shipping" available for your shipping address.
    Thank you for shopping with us.

    By Vivien Oct 22, 2015 Was this answer helpful? (2) (2)

  • How do you wash it?

    I read that it is washable. Before I purchase, I would like to know how to wash them.

    By Mary Aug 17, 2015

    Reply(1)

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    Dear customer, you can wash it with clean water and cleaner.
    Thank you for shopping with us.

    By Fiona Aug 17, 2015 Was this answer helpful? (1) (0)

  • How does it stay clean so it can be reused?

    It looks like it would collect dust and dirt. How does it stay clean so it can be reused? Does it have a cover?

    By Coreen Apr 05, 2015

    Reply(1)

    Please input your reply.

    It is washable and can be reused.
    No, it doesn't have a cover.
    Hope you enjoy shopping here with us.

    By Madeline Apr 05, 2015 Was this answer helpful? (1) (0)

  • would like to know if this product is washable in any way?

    I would like to know if this product is washable or if I'll have to order more?

    By sonja eldred Dec 27, 2013

    Reply(1)

    Please input your reply.

    Yes, it's washable.
    Thank you for shopping with us:)

    By Smile Dec 28, 2013 Was this answer helpful? (1) (0)

  • Why do you offer different colours of a product & then you send random colours out?

    How do you offer a colour choice but you don't let customers pick what colour they want.
    If I get Green or Red for the Glasses Cleaner it will go in the bin...
    It your Q & A section it states you send Green & Red...
    I'm disappointed. This is my 1st shop with this site. No more, Thanks.

    By Bronwyn Nov 07, 2013

    Reply(0)

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  • If I order 5 will you give me one of each color?

    If I order 5 will you give me one of each color?

    By Ann Sep 24, 2013

    Reply(1)

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    The color is sent randomly, sorry that we are unable to assure you to get 5 different colors. Thank you for shopping with us:)

    By Dale Sep 24, 2013 Was this answer helpful? (0) (0)

  • can you request the colour by sending a message/e-mail with your order

    if so what colours are available

    By #retroglassesol Aug 03, 2012

    Reply(1)

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    We randomly ship with random color. Hope you enjoy shopping here! :)

    By Smile Aug 05, 2012 Was this answer helpful? (0) (0)

  • empaque

    con el empaque original o solo en bolsa simple?

    By Nilton Apr 15, 2016

    Reply(1)

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    Viene en su empaque original.

    Gracias por su consulta.

    By Joaquin Apr 16, 2016 Was this answer helpful? (0) (0)

  • bestelling nog niet ontvangen

    Ik heb mijn bestelling nog niet ontvangen. is op 8 oktober verzonden. krijg ik ze nog?

    By roy.franka Nov 01, 2015

    Reply(1)

    Please input your reply.

    1. De verzendtijd is afhankelijk van de betaalde verzendmethode:
    Versnelde verzending: 3-5 werkdagen
    Standaard verzending: 6-8 werkdagen
    Super Saver verzending: 10-20 werkdagen
    2. Op dit artikel is geen gratis verzending beschikbaar.
    Wij wijzen u er op dat er geen verzendkosten zijn bij Super Saver (10-20 werkdagen) verzending. Als u een ander (betaald) verzendtype wilt selecteren, zullen extra kosten worden berekend.
    Als je problemen hebt op uw bestelling, Log in op uw account op onze site en ga naar Mijn Bestellingen; klik vervolgens op het bestelnummer waar u hulp bij nodig hebt om een ticket in te dienen voor de klantenservice. Zij zullen u graag professioneel van dienst zijn.
    Bedankt voor het winkelen bij ons.

    By Vivien Nov 02, 2015 Was this answer helpful? (0) (0)

  • Compre este producto, me gustaria saber si viende de diferentes colores? gracias

    .Compre este producto, me gustaria saber si viende de diferentes colores? gracias

    By Yusera Jul 15, 2014

    Reply(1)

    Please input your reply.

    Please kindly note that the color is sent randomly according to our inventory status. Thank you for shopping with us.

    By Bo Jul 16, 2014 Was this answer helpful? (0) (0)

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