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Customer Q&A

  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • please can you show this all prices in indian rupees

    i want to buy dress too can please help in this

    By naima Feb 20, 2015


    Please input your reply.

    Sorry that the currency on our website can not be changed in india rupees.
    We will improve our service in the future.
    You can change the displaying currency in this way:
    Thank you for shopping with us.

    By Vivien Feb 22, 2015 Was this answer helpful? (0) (0)

  • Are the pearl earrings real pearls and is the metal hypoallergenic thankyou

    Tassel butterfly earrings flower earrings and the various other pearl products that you have for sale the same question applies

    By Shaz Aug 23, 2013


    Please input your reply.

    The pearls are synthetic and the metal is silver plated which is hypoallergenic. Hope you enjoy shopping here with us:)

    By Dale Aug 25, 2013 Was this answer helpful? (0) (0)

  • Annullamento

    Annullo l'ordine di tutti gli oggetti presenti nel mio carrello.

    By Marinella Brama Feb 03, 2016


    Please input your reply.

    Entra nel tuo account e vai su ""I miei ordini"", lì troverai il tuo ordine.
    1. Se accanto a tale ordine c'è un codice numerico, clicca sul numero, si aprirà una nuova pagina con il pulsante ""Modifica ordine"" in alto a destra. Clicca su questo pulsante e trova il pulsante ""Modifica carrello"". In questo modo puoi eliminare il prodotto che non vuoi più.
    2. Se il tuo ordine non ha un codice numerico, puoi annullarlo comunque cliccando su ""Vedi dettagli"" e ""Annullare ordine"". Così potrai ordinare un nuovo prodotto.
    Contattaci pure se hai altre domande in merito.

    By LITB CS Feb 03, 2016 Was this answer helpful? (0) (0)

  • Question moved from review

    Boa tarde,

    Estava a efectuar a compra de Pearl Earrings CZ Butterfly # 00611583 e o artigo indicava frete grátis.
    No entanto, quando ia efectuar a compra por paypal, apareceume um custo de quase 3 € de shipping cost.
    Vi mal ou tem efectivamente um custo de 3 € a expedição/compra ?

    Paulo Almeida

    By Paulo Almeida Oct 11, 2015


    Please input your reply.

    Este item está disponível com Frete Grátis.
    Por favor note que o envio Super Econômico é gratuito (entrega em 10 a 20 dias úteis). Se você quiser selecionar outra forma de envio, taxas de frete serão adicionadas. Obrigado por comprar conosco.

    By Fiona Oct 12, 2015 Was this answer helpful? (0) (0)

  • to order something, i need EUR credit card? or is ok with credit card in RON? thank you a lot.

    to order something, i need EUR credit card? or is ok with credit card in RON? thank you a lot.

    By tanya alida Aug 05, 2014


    Please input your reply.

    Here is a link for your reference about the currency we support:
    Please feel free to ask if you have further questions.

    By Lucy Aug 05, 2014 Was this answer helpful? (0) (0)

  • Dear. customer service

    Dear. customer service

    My name is 현진 이 and order number is 1404241011279006

    Twice my order has been approved
    Please cancel
    one of the duplicate has been approved

    By 현진 이 Apr 23, 2014


    Please input your reply.

  • Доставка

    Добрый день!
    Заказала в ноябре 2013 года эти серьги, номер заказа 1311210108158003, стату заказа "Отправлен", но я их так и не получила.

    By Катерина Mar 16, 2014


    Please input your reply.

  • cual seria el precio de los productos para argentina? en peso argentino...??

    soy de salta argentina y quisiera saber los precios en peso argentino ya que no sale la opcion

    By ema Feb 18, 2014


    Please input your reply.

  • код купона где его взять?

    при заказе запрашивает код купона, где его взять?

    By iren Feb 02, 2014


    Please input your reply.

  • да сколько можно ждать?

    больше месяца прошло с момента заказа

    By кирилл Jan 20, 2014


    Please input your reply.

    We have sent your question to our related department, please wait patiently! We will present you an answer as soon as possible!

    By Valentine Jan 20, 2014 Was this answer helpful? (0) (0)

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