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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • is it compatible with iphone 6s?

    is it compatible with iphone 6s? - is there a cable suitable for iphone 6s included or do i need to order a cable too? if there is a cable included, can i see a photo please?
    thank you for your answer

    By natasa Aug 15, 2016

    Reply(1)

    Please input your reply.

    Yes, it is compatible with you model. The cable is included
    Thank you for shopping with us

    By Lucia Jul 13, 2016 Was this answer helpful? (0) (0)

  • Replacement

    Dear all,
    Unfortunately, i still did not receive the replacement for this article, see ticket ID: 12040724

    Could you please tell me when I will receive this article aprox.?
    Thank you
    Best regards
    Tania

    By Tania Aug 15, 2016

    Reply(1)

    Please input your reply.

    Sorry for th inconvenience caused. Due to the division of responsibilities between different parties, please kindly understand that we are not able to deal with this issue.
    In your case please submit a new ticket for our customer service. After they get your ticket, they will answer your questions within one business day.
    Thank you for shopping with us.

    By Vivien Apr 19, 2016 Was this answer helpful? (0) (0)

  • Return item

    I received 4 chargers. The rose color charger doesn't work. How do I return it?

    By Julie Aug 15, 2016

    Reply(1)

    Please input your reply.

    In your case, please contact customer service for professional help. Here is a link on how to contact customer service:
    http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
    After they get your ticket, they will answer your questions within one business day.
    Thank you for shopping with us.

    By Madeline Mar 10, 2016 Was this answer helpful? (0) (0)

  • I have a Samsung Galaxy Note 5. Will it work with that? One oher question

    Can these be recharged or are they single use only?

    By Diana Aug 15, 2016

    Reply(1)

    Please input your reply.

    Yes, it is an universal one and you can recharge it.
    If you have any questions, please do not hesitate to contact us.
    Hope you can enjoy your shopping here.

    By Alison Feb 28, 2016 Was this answer helpful? (0) (0)

  • Also for IPhone 5S?

    I have got a IPhone 5s.
    Is it also ok?

    By michaelaxx Aug 15, 2016

    Reply(1)

    Please input your reply.

    Yes, it's universal and it works for your model.
    Please feel free to contact me if you have other questions.

    By Jennifer Dec 13, 2015 Was this answer helpful? (0) (0)

  • battery capacity

    i have samsung A3 battery capacity1900 is it ok?

    By elyros39 Aug 15, 2016

    Reply(1)

    Please input your reply.

    Yes, it is compatible with your model.
    Thank you for shopping with us.

    By Vivien Dec 08, 2015 Was this answer helpful? (0) (0)

  • How long does it take to charge? It doesn't say when it's charged...

    It was a very fast shipment! I am charging it now and waiting to see if it works. It doesn't have a light to indicate if it is fully charged :

    By Helene Fernande Aug 15, 2016

    Reply(1)

    Please input your reply.

    Usually it takes 2-3 hours to charge the power bank fully.
    Please feel free to ask if you have further questions.

    By Vivien Oct 20, 2015 Was this answer helpful? (1) (0)

  • Is this compatible

    Does this work with a Kyocera Hydro Icon?

    By mary relford Aug 15, 2016

    Reply(1)

    Please input your reply.

    Yes, it is compatible with your model.
    Thank you for shopping with us.

    By Madeline Jul 22, 2015 Was this answer helpful? (0) (0)

  • How long does it take for the power bank to charge?

    I had gotten a power bank, and how long would it take to charge?

    By Chris Johnson Aug 15, 2016

    Reply(1)

    Please input your reply.

    Usually it takes 2-3 hours to charge the power bank fully.
    Please feel free to ask if you have further questions.

    By Vivien Jul 16, 2015 Was this answer helpful? (0) (0)

  • Describe how you recharge this product.

    How does one recharge this product?

    By Jimbo Aug 15, 2016

    Reply(1)

    Please input your reply.

    This power bank has a micro USB interface. You can connect it with a USB cable.
    Then you can charge this power bank via your laptop or other device with a USB connector.
    Please feel free to ask if you have further questions.

    By Vivien Jun 08, 2015 Was this answer helpful? (0) (0)

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