I just bought two helicopters in here, both were used and one had several pieces that were broken off, and the pieces were even not in the box. In addition, we paid 320 DKK additional taxes.
I have written to their customer service many times and only received standard answers. They want me to pay extra money back for exchange or refund, even though I do not know if I will return helicopter that is used or destroyed. If I have understood this correct? I can only interpret it as theft