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Why isn't my package delivered in 5 days since I paid for expedited express?

Please understand the 3~5 business days is only for shipping via Expedited Express, which does not include the processing time fo the item(s). The Total Delivery Time consists of processing time and shipping time, TWO different parts.



Processing time: is the time it takes to get your order ready to leave our warehouses.

This includes preparing your items, performing quality checks, a、nd packing for shipment. Processing time will be displayed on the product detail page after the size/color etc options have been chosen.



*For Made-To-Measure item: Processing time is simply the Tailoring time displayed on the product detail page.

*For Items marked as “Ships in 24hrs”: Processing time is guaranteed to be shorter than 24 hours.

Shipping time: is the time it takes to reach your destination address after the package is shipped out. It depends on the shipping method you choose. Also it shows business days delivery, so please take weekends into consideration when counting the estimated delivery date.


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